Help & FAQ

Materials

What is gold plating?

By electroplating a thin layer of 10-18K gold over a base metal core, gold-plated jewelry offers its wearer a fine jewelry appearance at the lowest possible price. With proper care, the longevity of the piece will range from about 6 to 18 months.

What is sterling silver?

Considered a precious metal, sterling silver is an alloy composed of 92.5% silver and 7.5% base metal, such as copper. The base metal lends rigid structure to the precious silver. When polished regularly (typically about once a week) and properly cared for, sterling silver will maintain a shine similar to white gold. At the same time, the cost of sterling silver is much lower than the cost of gold, which also makes it a more affordable option.

What is rhodium?

Rhodium is a member of the platinum family. Because of its durability and highly reflective quality, rhodium is often plated over jewelry as an extremely thin and shiny protective layer. Rhodium plating typically lasts 2-6 months until it begins to wear off.

What is cubic zirconia (CZ)?

Due to its brilliance, color, clarity, and cost, cubic zirconia (CZ) is an extremely popular synthetic gemstone alternative to diamonds.

Proper Care

How should I take care of my jewelry?

To maximize the longevity of your jewelry, please remember to occasionally polish it gently. Please use the polishing cloth provided by Gieschen Jewelers, as it has been specially infused with a jewelry cleaner. We also recommend that you use a separate polishing cloth for multiple metal types, such as gold and silver.

When should I not wear my jewelry?

Please avoid wearing your jewelry during such activities as exercising, showering, sleeping, applying makeup, or cleaning with chemical products.

How should I store my jewelry?

Please store your jewelry away from natural sunlight and heat, preferably in a tarnish-resistant pouch, or in a zip-lock bag made of Mylar or polyethylene.

Why did your jewelry turn my finger green?

Unless it is completely void of base metals, all jewelry has the potential of tarnishing or giving off a green or black color. The copper found in gold-plated fashion jewelry and in sterling silver fine jewelry especially can cause a chemical reaction when it comes in contact with moisture (such as sweat or water) or acids (such as perfume, lotions, household cleaning products, and soaps). People whose body chemistry contains a higher acidity will be more susceptible to tarnished jewelry and finger staining. Though it is a harmless reaction, we understand that it is nevertheless a disappointing one. Please note that we stand by our jewelry, and we will fully refund any piece returned within 30 days of purchase.

Shipping & Returns

What is your return policy?

We want you to be absolutely ecstatic about your purchase. If for any reason you are not 100% satisfied, please feel free to exchange or return your purchase within 30 days for a full refund.

What is your shipping policy?

Currently we offer two options for shipping within the continental United States. The USPS First-Class shipping rate is $2.86 for small parcels. The Priority Mail 2-Day shipping rate is typically $6.50 for small parcels.